Frequently Asked Questions
Everything you need to know about bringing Edward Martin quality into your home.
What is the typical delivery timeframe for furniture orders?
Most in-stock items are processed within 2-3 business days. Large furniture pieces typically arrive within 7-14 business days via our specialized white-glove delivery partners to ensure your items reach you in perfect condition.
What is your return policy for home decor items?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable unless they arrive damaged or defective.
How can I track the status of my shipment?
Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking link. You can also view your order status at any time by logging into your Edward Martin account.
Do you offer international shipping?
Currently, Edward Martin ships to the contiguous United States and Canada. We are working on expanding our logistics to support more international destinations in the near future.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm for larger home investments.
Are your wood products sustainably sourced?
Yes, Edward Martin is committed to sustainability. All our wooden furniture is crafted using FSC-certified timber and finished with low-VOC coatings to ensure safety for both the environment and your home.